If you're seeing an error message that prevents you from adding a new user because their domain is locked down by another organization, it means that another Lucid Enterprise account has enabled domain control for that domain.

Domain control is a security feature available to Enterprise accounts. It prevents users from creating unauthorized Lucid accounts outside of their organization's Enterprise account using their company email address (e.g., yourcompany.com). This ensures all users with that domain are managed under the designated Enterprise account.

To proceed with adding the user to your account, you have two options:

Option 1: Add the user to your account using a different email address that is not associated with a controlled domain.

Option 2: Alternatively, if the domain in question is associated with your organization and you don’t believe it should be controlled by an alternate account, we recommend reaching out to your internal IT team for more information about the Enterprise Lucid account registered with the domain. If domain control is removed from the account you can proceed with adding the user to your account under the desired domain.