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April 25, 2025
Solved

Still looking for live assistance with Org. Charts

  • April 25, 2025
  • 11 replies
  • 120 views

I am very new to Lucid & am trying to finish up an urgent project, but keep running into roadblocks. I was supposed to have a WebEx meeting with Carson from Lucid last Monday, but he was a no-show.I have followed all of the instructions, but they are not helping.

Best answer by Kelsey Gaag

Hi ​@GerlingL

Thank you for the reply! If you would like you can share a screen recording or screenshot with me here. Can you tell me more details about the issue? You replaced the data set but are not seeing the changes reflected in the Org Chart correct? What changes are missing? Are you linking or importing data? Are you using Excel, Google Sheets, or a CSV?

Comments

Kelsey Gaag
Lucidite
April 25, 2025

Hi ​@GerlingL,

Thank you for the reply! As I mentioned earlier, our support team is not able to provide video or phone support at this time. I can reassure you that we are able to handle and resolve issues using this platform. However, in order to that it would require some back and forth, and more details on the issue you are experiencing.