Solved

"Something went wrong when communicating with Canvas. Please contact Lucid Support." (Error Code: CE001)

Forum|Forum|1 year ago
August 28, 2025
6 replies
121 views

Message: Something went wrong when communicating with Canvas. Please contact Lucid Support. (Error Code: CE001)
Flow ID: e3933cba0928fde1
Time: 2025-08-28T13:45:22.619Z

I am trying to access a module in canvas for a class. When I click on the activity in embedded in canvas I get this message.

Best answer by mpatterson

Hi Maddie,

Thank you for providing these screenshots. The error code CE009 is likely being caused by a duplicate course or assignment. Please reach out to your administrator to let them know you are unable to access the resource. This article “Copying and Blueprinting Lucid assignments in Canvas” outlines how your administrator can copy or duplicate Lucid assignments from one course to another.

mpatterson

Lucid support team

Hi Maddie,

Thank you for posting in the community and I am sorry you are experiencing troubles with your canvas integration. Could you please ensure that you are connected to Canvas with your Lucid for Education account? See this Help Center article for connecting your Canvas account to your Lucid Education account.

You may also be receiving this error if you have third-party cookies disabled on your browser. Follow the steps in our Troubleshooting: Enable third-party cookies article, refresh your browser, and try again.

M

MaddieRoush97Author

Third-party cookies are enabled. I believe I appropriately did all of the correct steps to connect my school account to Lucid. Still receiving an error message.

mpatterson

Lucid support team

Hi Maddie,

Thank you for trying those troubleshooting steps. Could you please provide the following information to help me investigate further:

A screenshot of the issue
A screenshot of any error messages or pop ups that appear
A screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

M

MaddieRoush97Author

M

MaddieRoush97Author

When I access Lucid outside of canvas it looks like this

mpattersonAnswer

Lucid support team

Hi Maddie,

Thank you for providing these screenshots. The error code CE009 is likely being caused by a duplicate course or assignment. Please reach out to your administrator to let them know you are unable to access the resource. This article “Copying and Blueprinting Lucid assignments in Canvas” outlines how your administrator can copy or duplicate Lucid assignments from one course to another.

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