I’m migrating our company from Okta to Entra for SSO and provisioning.
I successfully migrated SSO for Lucid over to Entra, but provisioning is presenting an issue.
I have set it up in Entra exactly as described in Lucid’s documentation, but Entra is reporting the following error when trying to provision on demand:
3. Match LucidUser between Microsoft Entra ID and Lucid
EntrySynchronizationError
Result
Failure
Description
Failed to match an entry in the source and target systems User '[redacted user email address]'
ErrorCode
UnSpecified
ErrorMessage
Expecting state 'Element'.. Encountered 'Text' with name '', namespace ''.
ReportableIdentifier
[redacted user email address]
The username between the two systems match exactly, and SSO works fine, so I’m not sure what the disconnect here is.
