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October 14, 2026
Question

Reset 2FA

I am locked out of my account because the system is asking for a Two-Factor Authentication (2FA) code. However, I have never configured any authenticator app or received backup codes.

Could you please manually reset or disable the 2FA on my account so I can regain access?

 Here are my account details:

Full Name: Elena Rojas

Registered Email: *redacted

This topic has been closed for replies.

Comments

Ambar D
Lucid community team
October 15, 2026

Hi ​@aleroto, thanks for posting in the Lucid Community!

We’re happy to help. It looks like you have a private support ticket open with our product support team, who is the right team to take a closer look. You can continue to expect an email from our support team with further communication.

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