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October 12, 2026
Question

Our users need to have email used to login changed to a new Domain

Hi,

We were previously working with a person called “MJ” who was helping verify our domain ownership and setup with a spreadsheet showing current email address and “New” email address for each of our users we need changed to.

MJ must have been promoted up and we didn’t get to finish this process.

How can I get someone at Lucid to help with this email address change for our 15 users?

 

Comments

Sylvia X
Lucid support team
October 13, 2026

Hi ​@jalley1, thanks for posting in the Lucid Community! It appears that you have already submitted a new Support ticket for this issue so I recommend reviewing and following up in that ticket for more information.

For anyone else that has the same request, I recommend clicking on this link to a support ticket form that you can fill out so we can help you there. Thank you!

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