Org Chart Image Upload

Question

When trying to upload images into an Org Chart, nothing seems to happen. I select the shape, select upload image and select the image. LucidChart spins for a second and then nothing happens. This used to work as I have an image on the chart but for some reason its not accepting images anymore. I have looked at other posts and have tried the troubleshooting steps below:

Cleared out my cache
Tried a different browser
Made sure the images were .jpg
Made sure the image sizes were small (all under 300kb)
Used incognito mode
Signed out and back into LucidChart

Nothing seems to be working when trying to upload the images.

Leianne C · Answer

Hi ​@jestes09, thank you for posting in the community. If you haven’t already, could you please try this in a new blank document to help rule out document specific issues? You will need to create a new Org Chart in this document to troubleshoot.If thatdoesn’tresolve the problem, can you please send the following information so I can take a closer look?A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).Thanks in advance for your help and patience! Please let me know if you have any questions.

Create an account in the community

Log in to the community

Scanning file for viruses.

This file cannot be downloaded