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Apr 3, 2025 8:55 PM UTC
Solved

Lucidscale accounts can't import AWS acccounts

Theres a new update with LucidScale now it makes you directly launch the cloudformation template when you select use new cross-account role, and then it never lets you press next even when launching the CF template. Please fix this or atleast let us input the ARN again

Leianne C
Leianne CAnswer
Lucid support team
Apr 7, 2025 9:07 AM UTC

Hi ​@Nav, thank you for posting in the community and Aparrish for helping here! Would you mind sharing a brief description of the steps taken leading up to the issue?

For example, are you accessing this via the ‘+ Import AWS data’ button under the Accounts tab?

Alternatively, are you doing this via the Credentials tab and clicking ‘+ New Cross-Account Role’? 

If possible, please also share any relevant screenshots - this will help us take a closer look at the issue you’re experiencing. Thanks! 

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aparrish
Lucid Legend Level 8
Lucid Legend Level 8
Apr 5, 2025 7:44 PM UTC

​@Nav This could be due to an outage rather than an update. Please submit a ticket to the Product Support team. Here is a link with information to add in your support ticket: 

 

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Leianne C
Leianne CAnswer
Lucid support team
Apr 7, 2025 9:07 AM UTC

Hi ​@Nav, thank you for posting in the community and Aparrish for helping here! Would you mind sharing a brief description of the steps taken leading up to the issue?

For example, are you accessing this via the ‘+ Import AWS data’ button under the Accounts tab?

Alternatively, are you doing this via the Credentials tab and clicking ‘+ New Cross-Account Role’? 

If possible, please also share any relevant screenshots - this will help us take a closer look at the issue you’re experiencing. Thanks! 

Translate