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Question

Lucid SCIM Update Questions

  • August 20, 2026
  • 2 replies
  • 29 views

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We have three groups in AD that are syncing with Okta:
okta-app-lucid (assigns app access, not a push group)
okta-app-lucidsuite-licensed (push group, 303 users)
okta-app-lucidsuite-viewers (push group, 400 users)

We just migrated to a new app and set up SCIM using this documentation:
https://help.lucid.co/hc/en-us/articles/30352722469268-SCIM-guide-Migrate-Okta-integration-to-Lucid-organizational-groups-experience

After doing so, we noticed the push groups that are now in Organizational Groups in Lucid do not match the number of users in the push groups that are in Okta.

Is there something going on that we missed? Screenshots provided, please help!

 

Comments

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  • Author
  • August 20, 2026

Some more information to add:
We did make sure users are not in both push groups at the same time.


Leianne C
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  • Lucid support team
  • August 21, 2026

Hi ​@Original_, Thanks for posting in the Lucid Community! We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You will receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.