Lost work – all my documents have disappeared

Hi ​@GABRIELE BONANTINI, thank you for posting in the Lucid Community! Sorry to hear that you were having a hard time locating your documents. It looks like this may have been resolved now, which is great to hear! 

For any other users who may come across this post, or if you run into further trouble here, here are a few suggestions. If your work is lost, there are a few things you can do:

• The document(s) may still be there. Double check that you're in the correct account. Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es). 
• It is easy to accidentally delete documents. I recommend checking that the documents aren’t in your trash. If the document is in the trash, check out this Community post.
• If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. I would recommend reaching out to whoever owns the document to have them re-share it with you.
• Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it.

If none of these options work, please provide the document name if possible. I may be able to locate the document that way.

Please let me know if you’re still running into trouble here, and I’d be happy to help!