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Lost access to Lucid account after admin left company

  • July 14, 2026
  • 3 replies
  • 90 views

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our company paid for Lucid last year- but the person that set it up left the company and now we are paying and dont have access- how can we get access to the account?

 

Best answer by Becca G

Hi ​@kwac321, thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

Comments

Becca G
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  • Lucid support team
  • Answer
  • July 14, 2026

Hi ​@kwac321, thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.


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  • Author
  • July 20, 2026

Hi- no one has reached out to me- can someone please help?

 


Becca G
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  • Lucid support team
  • July 20, 2026

@kwac321 it looks like our agent ​@Makenna T sent a response on 7/14 at 3:10 pm MT. Are you able to see this response?