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June 11, 2024
Solved

Lost access to all my beta team space content, after software update

  • June 11, 2024
  • 14 replies
  • 268 views

Today I logged into Lucid and found that there is a new Team Space UI available. 
However the team I had originally setup a team space for, is not visible anywhere and there is no teams setup in the new looking team space area.

I was the only team in my company to trial the new team space while it was in beta.

Now it appears that all of my teams documents and folders are nowhere to be found!

Best answer by Peter Smith

Hey @josh_at_qoria . Good news, we have a route for you to regain access.

The good news is that none of the documents have been deleted or removed, you were simply removed from the repository that held a lot of the documents on it. Aka the team still exist you are just not a member - this occurred through some migration logic we implemented.

To regain access you will need to request that someone add you to the team Identity Workspace via email/slack or whatever communication tool your company uses. 

Please let me know if this helps! Thank you for your patience

Comments

Peter Smith
Lucid product team
June 14, 2024

Hi @josh_at_qoria sorry this is taking some time, but no updates yet. We have several engineers investigating the issue however, and I will let you know as soon as possible.

Do you know if you were the original owner of the Team Folder before you went through the conversion flow to make it a Team Space?

 

June 17, 2024

I am not sure. The original folder is likely to have been there before I started adding files and folders to it.

Abigail M
Lucid support team
June 17, 2024

Hi @josh_at_qoria, thanks for your response. We have moved your case to a support ticket and will follow up via email shortly.

Peter Smith
Lucid product team
June 18, 2024

Hey @josh_at_qoria . Good news, we have a route for you to regain access.

The good news is that none of the documents have been deleted or removed, you were simply removed from the repository that held a lot of the documents on it. Aka the team still exist you are just not a member - this occurred through some migration logic we implemented.

To regain access you will need to request that someone add you to the team Identity Workspace via email/slack or whatever communication tool your company uses. 

Please let me know if this helps! Thank you for your patience