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License for collaborating with external users

Forum|Forum|1 year ago
July 18, 2025
13 replies
753 views

HI,

We want to collaborate with external users in LucidSuite; basically with our customers.

When we share a link with Edit access (not Edit and Share), does the person we’re sharing with need a Lucid License from us, of their own, or not at all?

Is it any different based on the level of access we share with?

Thanks very much!

Best answer by Michelle S

Hi @Dominic B,

Thanks for posting in the Lucid Community! Thank you for your help @Humas1985!

In addition to the information above, when you generate a share link with edit access to a Lucidchart document, the person you are sharing with does not need to have a license from you. As long as they have a Lucid account (at any subscription level), they can edit the document. If the person you are sharing with is at a lower account level, they will only have the features available at their account level. The only users who will not be able to edit any Lucidchart documents are limited-access users on an Enterprise account.

If you are generating a share link with edit access to a Lucidspark board, you have the option of generating a Guest Collaborator link. With a Guest Collaborator link, the person you are sharing with does not need neither a license or a Lucid account to edit your board. Limited-access users on an Enterprise account can be a Guest Collaborator on up to 5 Lucidspark boards per year.

Please let me know if you have any additional questions!

Show previous replies

Leianne C

Lucid support team

Thank you for the response, @CSIEVERTS. I’m glad to hear that information was helpful! Shareable links are helpful especially if you’re sharing with a larger group of users however, it sounds like collaboration needs to be limited to the two orgs. In that case, I would recommend restricting shareable links to users on your account and email invitations to specific domains.

This way, your users can still use the share link internally and invite collaborators from the other org to their documents via email invitations.

I’ve also heard back from our development team and it looks like the issue you experienced with separating domains by new line is not expected behaviour. I’ve reported this for further investigation and will update this thread with any new information about a fix.

Feel free to let me know if you have any additional questions about these settings!

Leianne C

Lucid support team

Hi @CSIEVERTS, I have good news! Our development team has let me know that the issue with separating domains by new line should now be resolved. I’m sorry for any inconvenience this may have caused.

If you’re still seeing the issue or have any other questions, feel free to reach out. I’m happy to help!

C

CSIEVERTS

Thank you for that excellent news Leianne!

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