My company migrated to a different Google Workspace domain so my email account that I used via Google Sign-in was deleted. Today, I logged out of the Lucid app for the first time since that migration and I am no longer able to login to my account. I need to recover all the files I had on that account. How can I do that?
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Hi Eddie! I am going to move this post to a ticket so that I can gather a few more pieces of information from you.
Hi Emma, thanks for the reply. I am posting this with an account linked to my company’s new email and I’m happy to provide any information you need about the old one.
Hey Eddie! A support agent was able to reach out to you. Do you mind looking for a response form Cydney E so we can help you there?
Emma, I don’t see any support emails - do you know where Cydney reached out to?
Eddie, I sent another message through. Hopefully it will bump it to the top of your inbox! It was sent directly to the email address you wrote in to the community with! You should see a ticket/email with the reference number 4707135. If not, please try submitting a support ticket via this link.
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