Hello,
I was charged today for a Lucid subscription, but there is no billing or subscription section in my account, even though I am logged into the correct account where my diagrams are stored.
This means I currently have no way to cancel the subscription myself.
Please cancel the subscription immediately on your end and issue a full refund, as the charge happened today and I did not intend to continue after the free trial.
Thank you,
Daniel
Hey
This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.
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A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
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