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Question

How to request different entity id for SAML in Azure AD

  • February 12, 2026
  • 2 replies
  • 0 views

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Hello, 

I am currently working on a SSO migration from one tenant to another.  The tenant we are migrating to already has an instance of LucidChart active within their environment.  Is there a way to request a new entity id from LucidChart so I can add to the new tenant’s instance of Azure AD?

Comments

aparrish
Lucid Legend Level 7
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  • Lucid Legend Level 7
  • February 13, 2026

@greg2026 here’s a link to a relevant solved thread that may answer your question: 

It should work the same whether it’s Lucidspark or Lucidchart.


Leianne C
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  • Lucid support team
  • February 13, 2026

Hi ​@greg2026, thank you for posting in the community! I am going to move this over to a private support ticket so that our team can assist with this. Please keep an eye out for an email from Lucid Support. 

Feel free to let us know if you have any questions in the meantime!