Hi @silvercreek 

Try adjusting the Navigation Mode settings to see if it helps mitigate the issue - to learn more, please follow this post.

Navigation Mode settings 🧭 | Community (lucid.co)

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Hi @silvercreek, thank you for posting in the community! If the navigation mode setting that @Humas1985 shared doesn’t help with the issue, would you mind giving the troubleshooting steps in this post a try?

Feel free to comment on the above post to share more details about your experience. Thank you!

Hi, adding to this post (as it is totally infuriating!) :)

So, at first I thought it was a bug, because the screen did not scroll/move/pan when I was near the edge for the first few minutes - but then, after selecting an object (to try and increase the border width), the screen moved. 

For a few more minutes of use, this only happened IF an object was selected (so I simply deselected by tapping on a blank bit of canvas) so that I could then access the side/top menu bars - but, then it started happening regardless of an object / canvas selected or not.

Also happens with any ‘navigation mode’ configuration.

STEPS TO REPRODUCE:

Apple M1 MAX 

Sonoma 14.6.1

Safari: v17.6

ISSUE - Since the screen moves when the mouse is at the edge of the screen, it is confusing / disrupting when accessing the Shapes Panel or Tool Bar (as you lose your place on the screen).

• Open document
• check view/Navigation Mode (issue is consistent in each mode); Mouse / Track / Auto 
  • Place objects, move them around for a minute.
  • move mouse cursor to screen edge; top/left/right/bottom.
  • notice that the screen moves when the mouse is close to the edge.
• Attempt to change the colour of an object WITHOUT the screen moving.
• Attempt to change the border width of an object WITHOUT the screen moving.

RESULT - The screen moves, no matter if you are ‘fast’ with the mouse, screen-edge moving cannot be disabled anywhere in the menus.

NOTE - In MOUSE navigation mode, the screen will still PAN left or right but will ZOOM with up/down. This is also somewhat confusing since you’re either in Auto or Track to have this feature (assuming the user will use the SPACE instead to PAN around while in Mouse mode.)

==

Thanks, Nelson.

UPDATE - Seems to be a safari issue, as I haven’t had the same problem in Chrome for the past 20 mins or so.

Good morning,
 

I just checked with the team that works on this feature, and they are investigating further. It has been reported by other users as well. Thank you for your detailed steps to reproduce. 

Please make it stop.  I cannot stand using the app right now.  

Oh wow, this is infuriating and nearly unusable.  I’m also using a Mac and Safari.  I will sooner stop using Lucid than switch to Chrome with its lack of privacy.

Hi @dwest and @Peter Kendall, 

Thank you for your posts! This is currently a bug in our system and our developers are working on this issue currently. I apologize for any disruption this may cause

Please follow along on the thread below for updates. 

Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.

I’m not sure if it is the same cause exactly, but this exact behavior is showing on the iPad with an apple pencil. Just hover it on one of the edges (or try to access the menu or icons) and it will scroll away from the content. This is on an 11” iPad Pro M2, which has the hover capability.

Edit: the same happens when using the trackpad. Very annoying…

Hi @CNathan, thanks for your patience and apologies for the delayed response while I investigated internally. We’ve not heard other reports of this on an iPad and have so far been unable to reproduce ourselves, but this sounds unusual and we’d like to continue to investigate. Are you still experiencing this issue? Can you also confirm that your Lucid app and iOS are both updated to the latest version? 

Hi @Micah , I was on 4.0.2, but in the meantime 4.0.3 got released which appears to have the fix. I can hover over any menu now without problems. Thanks for your reply!

Hi @CNathan, thank you so much for your reply! I’m so sorry for the trouble, and I’m very glad to hear that things seem to be working as expected now. Please don’t hesitate to let us know if this crops up again - it’s definitely not intended! 

Hi there - I can still replicate this behavior. After a short while and whenever I come close to a corner, the canvas starts moving.
This is especially annoying as it also happens when clicking on tools or shapes on the left.
Please help.

@ggiese Thanks for continuing this thread, and apologies that you’re experiencing issues with this. Can you please clarify if you are using a mobile device or a computer? 

If on a mobile device - can you also confirm that your Lucid app and iOS are both updated to the latest version? 

If on a computer - can you please confirm what operating system and browser you are using? If you’re experiencing this specifically on Safari, which is what previous reports involve, would you please try accessing your documents via Chrome and let me know if that resolves the issue?

I’m experiencing the same issue with the Lucid App on iOS, specifically on an iPad Pro 12.9 with a mouse or trackpad. In the content panel, when the cursor hovers over the top, bottom, left, or right edges, it continues scrolling instead of recognizing that the cursor is over another panel. This behavior persists even after disabling infinite canvas and adjusting the navigation settings to mouse or trackpad.

The issue seems to appear only after interacting with the diagram for a while. Initially, upon opening a diagram, the problem does not occur. However, once it starts, it happens consistently under different conditions: (i) using the iPad alone or (ii) with the iPad connected to an external monitor.

This scrolling behavior disrupts navigation and makes it difficult to work efficiently. Any advice or solutions would be appreciated.

I would be happy you can raise a sev-2 and prioritize efforts to solve it. Happy to help on any additional information.

Note: I do have IpadOS and LucidApp updated with latest versions.

Hi ​@osvaldo_andrade, thank you for your detailed report! This is definitely unusual - I’ve gone ahead and reported this as a bug to our development team so they can take a closer look at this behavior specifically on mobile. I am so sorry for the trouble, and I will be sure to let you know via this thread as soon as I’m able to share an update. 

hey,

I was researching to migrate from Miro to Lucid. There is some real benefits, so quite happy. But the navigation is unusable for me. The automatic scrolling when coming to an edge, breaks my concentration to a level, im not wanting to use the software. 
It would be nice to have an option:

1. automatic scroll OFF (in any circumstances OFF)
2. pan/scroll/movecanvas, option to use the middle mouse button instead of the right. Although this is survivable, it would just sync more with other software's… 

What are my chances?
 

Hi ​@ivoH06, thanks for your comment. We’re glad to have you, and I apologize for the trouble! Regarding the automatic edge scrolling, I can confirm that this is not intended. The most recent reports of this we’ve received have been from users on mobile devices using Lucid’s mobile apps - is this the case for you as well?  If instead you’re using a computer and accessing Lucid in a browser, can you please let me know your operating system and browser that you’re using?