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Question

Fixing incorrect emails for licensed users

  • August 5, 2026
  • 0 replies
  • 5 views

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Hi,

I have a question about fixing incorrect email values in Lucid.

Here is the issue. Our users can enter any email when setting up their account. First time log in, they are validated in our organization SSO, which they would then have to use their correct email. We also have the issue where a user’s organization email changes (ext to internal, last name change, etc.) and they continue to use that same account.

If I update their to the correct value would that remove their access to their existing documents?