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September 25, 2026
Question

Error when trying to add a new licence for a new user

  • September 25, 2026
  • 1 reply
  • 8 views

When trying to add a new user, we get the below error message. We have 2 available licences so should be able to add. This is impacting multiple admins on different devices.

Response: "Oops, an error occurred. This exception has been logged with id 8enchgo0p" Status: 500

Comments

Humas1985
Lucid Legend Level 10
Lucid Legend Level 10
September 26, 2026

Hi ​@phillip.higgins 

This is most likely a server-side Lucid admin-panel error, not a license-capacity problem, Give it some time, Lucid technical team will address this.

Thanks

Huma || Lucid Legend