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Question

Error occurs when adding new user

  • March 25, 2026
  • 3 replies
  • 8 views

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When trying to add a new user to Lucid Chart receiving the following error unable to add the user that does not exist 

 

 

Comments

Zuzia S
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  • Lucid community team
  • March 25, 2026

Hi ​@csutton6, thank you for posting in the Lucid Community! I am sorry that you are encountering this issue and I’ll be happy to help.

I have removed the screenshot with the email address in question to protect the user’s privacy, but have taken note of it. 

Do we have your approval to attempt adding the user to your account on our end?

Thanks for your help and patience!


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  • Author
  • March 25, 2026

Yes please that would be great thanks 


Zuzia S
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  • Lucid community team
  • March 26, 2026

@csutton6 Thank you for confirming! The requested change has been made, and the user in question has been added to your account. 

Please let me know if you have any further questions!

Cheers