I’m logged into Lucid, I can get to some boards, but 2 boards keep giving me the same “there was an error loading your document.” I looked into the console and this is the top line:
Access to XMLHttpRequest at 'https://cdn-cashy-static-assets.lucidchart.com/app/webroot/css/css-includes/product-brand-fonts/graphik/Graphik-Semibold-Cy-Web.woff' from origin 'https://lucid.app' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
Hi
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
A screenshot of the issue.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
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