We used to be able to share LucidChart’s with our whole organisation, but now only get a list of slack channels without the organisation option available.
Does anyone know why this is and how to resolve it? I have attached screenshots of what we used to see and what we now see.
This was before (with the slack integration on)
This is what we currently see.
Best answer by Humas1985
Hi @will.jackson
Since the Slack integration uses Lucid's existing sharing permissions, if you're still able to share to Slack channels but no longer see the option to share with your entire organization, it's likely that your account or workspace sharing settings have changed.
Kindly check with your Lucid account admin to verify whether organization-wide sharing is still enabled under your account's security and sharing settings
Since the Slack integration uses Lucid's existing sharing permissions, if you're still able to share to Slack channels but no longer see the option to share with your entire organization, it's likely that your account or workspace sharing settings have changed.
Kindly check with your Lucid account admin to verify whether organization-wide sharing is still enabled under your account's security and sharing settings
Hi @will.jackson, thanks for posting in the Community and thank you @Humas1985 for chiming in!
@will.jackson could you share a Technical Support PIN for your account? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article.
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A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the
Supplemental Lucid Community Terms.
You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.