Skip to main content
Question

Bug: Exported PDF output has partial image

  • July 20, 2026
  • 3 replies
  • 56 views

Forum|alt.badge.img

When trying to export a diagram, the PDF output only has a part of the source diagram when being displayed in the Adobe desktop application. It looks alright when opening the PDF in the browser.

Comments

aparrish
Lucid Legend Level 7
Forum|alt.badge.img+18
  • Lucid Legend Level 7
  • July 21, 2026

@N.S that doesn't sound like expected behavior. Since the PDF displays correctly in your browser but not in the Adobe desktop app, I'd first try:

  • Updating Adobe Acrobat/Reader to the latest version.
  • Opening the PDF in a different PDF viewer to see if the issue is specific to Adobe.
  • Re-exporting the diagram to rule out a one-time export issue.

If the problem persists and you have a paid Lucid account, I'd recommend opening a support ticket with Lucid Support so the team can investigate whether this is an actual bug and not Adobe-related.


Forum|alt.badge.img
  • Author
  • July 21, 2026

@aparrish Thank you for responding swiftly! After I tested what you suggested, the problem indeed is Adobe-related, as other PDF viewers are able to display the exported output correctly.

FYI, updating Adobe did not solve the issue. I will need to further troubleshoot Adobe to find a solution. 

Thanks again!


aparrish
Lucid Legend Level 7
Forum|alt.badge.img+18
  • Lucid Legend Level 7
  • July 21, 2026

@N.S you’re welcome. Glad I could help!