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Azure Devops integration doesn't work

Forum|Forum|2 years ago
March 6, 2024
24 replies
863 views

Hello,

I am trying to use the Azure DevOps functionality to pull my work items in to Lucid Spark. I am able to authorize the integration and I see my work items to import. However, once I import a work item, I am not able to edit it because “I’m not signed in”. When I click the DevOps integration again, it links my account again but I still have the same problem. Under the integrations page, I see duplicate integrations for Azure Devops (I’m assuming these are created each time I click the Azure Devops integration). For whatever reason, it seems like LucidSpark isn’t remembering that my DevOps account is already connected. I’ve tried this in a private browser and in a different browser, but I’m getting the same result.

Is this a known issue? Does anyone know how to resolve this?

Best answer by Amelia W

Hi @anastasiia.iemelianova, we apologize for the inconvenience this is causing you and your teams. Based on the issue you are experiencing, please try the troubleshooting steps below:

Confirm that your Azure account still has access to this project in ADO.
Check if the ADO project is available from a newly created Spark board.
Check if the ADO project is searchable (although it may not appear in the alphabetical drop-down list).
Try unlinking and relinking your ADO connection. Navigate to Account Settings > Apps & Integrations > Lucidspark tab > Lucid Cards for Azure DevOps box > unlink. Wait ten minutes with the integration unlinked. After ten minutes click "Link to Azure DevOps" to relink.

If the issue persists, a new document will need to be created and the Azure DevOps (ADO) work items will need to be re-imported. We recognize the issues you've faced are not ideal and we are committed to improving your experience. Thank you for reporting these issues and providing feedback.

For any other users that are running into this same issue, please attempt the troubleshooting steps above.

Show previous replies

V

Volkan.Orhan

One of my colleague has this issue. Azure DevOps icon is inactive. What should we do?

Becca G

Lucid support team

Hi @Volkan.Orhan, we are going to move your post into a support ticket, so that we can take a closer look at your account. I appreciate your help and patience! Please let me know if you have any additional questions in the meantime.

Orxan Huseynov

Hi @jimB, thank you for continuing this thread and sorry for the trouble. I would love to take a closer look at the issue described. If possible, would you mind sharing more details about the issues you’ve noticed with the Azure DevOps cards integration? This will help us better understand and investigate.

Please feel free to let me know if you’d prefer to share in a private support ticket. Thanks!

0.08

Editoradmin

Leianne C

Lucid support team

Hi @Orxan Huseynov, thank you for continuing this thread. Do you have a question about the Azure DevOps integration? To make sure I understand the issue fully and can point you in the right direction, would you mind providing me with the following information so I can take a closer look?

A brief description of what you are trying to accomplish and the issue you're seeing
A screenshot of the issue (if possible)

Thank you your help and patience!

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