Account stuck under review before completing registration/purchase

Hello everyone,

I need some assistance because my account is currently stuck in an endless loop. Last night, I tried to purchase a 50K Flex account on Lucid and filled out my initial details. At some point, the system asked me to take a picture of my ID. However, my ID was in my car in the parking lot, so I couldn't complete it right away and closed the page.
​Today (about 36 hours later), when I logged back in, the system immediately blocked access to the dashboard and showed an "Account Under Review" screen.
​Because my purchase is not completed yet, I don't have an active account, and the standard support system won't let me submit a ticket. Now I cannot buy my account because the verification is pending, and I cannot contact support because I don't have an account yet.
​Could someone guide me on how to unlock my profile or how to upload my ID so I can finish purchasing my 50K Flex account?
​Thank you in advance for your help!