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October 22, 2026
Question

Access to Individual paid account

I have a paid Lucid account, but when I try to log in,  I am taken to the Free Plan.   Have reset my password but am still taken to the Free Plan rather than my paid account.   So am unable to see any of the documents I have created in my paid plan

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Comments

kmougammadou
October 23, 2026

Hi ​@SueU, thanks for posting in the community! Did you purchase the subscription yourself, or was it set up by your company?

  • If you subscribed yourself: Please double-check that the email address listed in your Account Settings > Overview matches the exact email where you receive your Lucid billing receipts.

  • If it was provided by your company: Please check with your organization's account admin to confirm which email address was assigned to your license.

If you’re still unable to access your paid account after checking, please let me know!

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SueUAuthor
October 23, 2026

The licence was purchased by myself with a company e-mail address ,  the e-mail address is correct  so am still unable to access the account.  I have only had the one receipt when the licence was purchased.  

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