We know the work you do in Lucid is important and we want to help you have the best experience using Lucid products. Here in the Lucid Community you can connect with other users and find answers to your questions. Check out these steps you can take to help us help you.
Start by searching existing resources.
We have built an extensive library of resources to help you be successful in Lucid. Search our community, help center, and training labs to see if the information you need has already been shared. Search by keywords and feature names to find articles and posts relevant to your question.
Try out basic troubleshooting.
Most performance and feature issues can be resolved with basic troubleshooting. To find basic troubleshooting steps for the part of the product you’re working with, check out this resource:
If you couldn’t find your answer by searching and basic troubleshooting didn’t resolve your issue, it’s time to post in the community.
In your post, please include detailed information about what you are experiencing, including:
- Screenshots of the issue
- What feature you are using
- What you were doing when you ran into the issue
- How you are accessing the product (device, browser)
- What troubleshooting steps you have already taken and resources you have already accessed
The more you are able to provide us, the better we will be able to assist you.
If you need to provide private information (email addresses, billing information) for your issue to be resolved, please contact support.
Localization feedback:
Have ideas for how we can enhance our localization? We're all ears! Your creative solutions are welcome! Please review and comment on this post:
