I have multiple Google Accounts for various organisations I belong to. The Logout button within LucidChart add-on for Word works but when I try to login with Google again it uses my previously entered account credentials. It appears that Google SSO credentials are cached. Has anyone else experienced this? Does anyone have an option for a workaround or fix?
Hi John
Thank you for reaching out to the community. LucidChart does cache Google SSO credentials. One workaround is to log out of your Google account and then log in to the account of which you are trying to log in. This method should consistently allow you to log in using Google SSO but to the correct account. Please let me know if you have additional questions!
Reply
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.