Hi @Jonathan Ditzel, thanks for posting in the community and apologies for the trouble. To clarify, are you seeing both of these behaviors in the same instance? Additionally, are you working in Jira server or cloud? Thanks for your help and patience!

Hi @Addie ,

Yes we are seeing both these behaviours in the same instance of Jira Software Cloud.

Hi @Jonathan Ditzel, thanks for the reply and additional information - our team is looking into this and we will get back to you as soon as possible!

Hi @Jonathan Ditzel, thank you for your patience while we looked into this. Unfortunately, there is not a way to configure whether the Lucid plug-in section is displayed on the card per project or altogether. 

Whether the Lucid plug-in section is displayed is determined by any user clicking either ‘Attach Lucidspark Board’ or ‘Attach Lucidchart Diagram’ (or the respective logos depending on how the card is being viewed) from the App section below the title of the ticket. 

Once this selection has been made on a ticket, the only way to hide the section is to click the tri-dot menu to the right of the section and select ‘Hide Lucidchart Diagrams’ or ‘Hide Lucidspark Boards’. 

If a board or diagram has been added to the Jira ticket via the tri-dot menu ‘more’ options, then the board/diagram is added as an attachment but the expanded section is not displayed until the same selection is made in the Apps section.

We are going to look into resolving the inconsistency in behavior of when the expanded section is displayed. Thank you for bringing it to our attention! Hopefully, the above information is helpful in clarifying what actions lead to the plug-in section being displayed. Please let us know if you have any further questions or concerns.