I have been using Lucidchart for a few years. Today I created a timeline document but there is no Shapes Panel. I have Views -> Shapes Panel -> Icons Only selected but no panel is visible.
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Hey Kim thanks for reaching out! It sounds like you are trying to access a pro shape library while on a basic account. You should see this pop-up explaining this but it can sometimes be blocked by certain browser extensions or settings.
For more information on which libraries are available for each account type I recommend checking out our Account Types article from our Help Center. Hope this helps!
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