Hi Brett

Thanks for posting on the community! The Contact Kanban feature outlined in the article you are asking about is only available for Lucidchart users on accounts which have purchased the Lucidchart Sales Solution add-on. The button of "New Kanban" is not visible for users without the Sales Solution add-on.

If you would like to purchase this add-on please contact our Sales team here. If this is not the issue and you or your team does have this add-on please contact us by filling out this Support form so we can troubleshoot further.