Skip to main content
June 24, 2024
Solved

When I export my floorplan as a pdf, the image of the file is tiny

  • June 24, 2024
  • 2 replies
  • 243 views

I’m sure I’m missing something straightforward.  I have played with the document settings for the canvas a few times and saved the pdf with ‘crop to content’ so that the work fills the page.  But when it’s downloaded to my computer, when I open the file, the image appears as a tiny spec.  

Best answer by Shantel Gillette

Good morning,

I would like to assist you with this. I just downloaded a large Lucidspark board as pdf with the crop to content option, and my pdf looks as expected. I am using a Macbook/Google Chrome combo. What operating system and browser combo are you using? What type of product were you exporting (Lucidspark or Lucidchart)? I think narrowing down these details can help me identify ways to assist you in resolving the issue.

Comments

Shantel Gillette
Lucid product team
June 25, 2024

Good morning,

I would like to assist you with this. I just downloaded a large Lucidspark board as pdf with the crop to content option, and my pdf looks as expected. I am using a Macbook/Google Chrome combo. What operating system and browser combo are you using? What type of product were you exporting (Lucidspark or Lucidchart)? I think narrowing down these details can help me identify ways to assist you in resolving the issue.

Shantel Gillette
June 27, 2024

Thank you for your reply.  All fixed, thank you.