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Users not having the option to "share" other org users

  • December 3, 2021
  • 1 reply
  • 7 views

Patrick L

Hello all

One of my users is continually encountering issues where they lose access to share worksheets with other members of our organization.

We have an integration/authentication with OKTA so we think that it might be an issue where the users session times out and is not readily apparent to the user. Has anyone else encountered an issue like this?

 

Thank you for your time

Comments

Emma B
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  • Lucid support team
  • December 3, 2021

Hi Patrick 

Thanks for reaching out to the community! This issue seems to be specific to your account so I am going to move you over to a ticket. This way I can help you directly and keep user information private!