Unable to load fonts to Lucidchart

  • 7 May 2024
  • 1 reply



Trying to use Lucid for the first time and started from a suggested template and have the error "We were unable to load fonts. Contact Support". 

Launched in Chrome 
Launched in Chrome Incognito - issue persists
There are no fonts to select at all. Font manager is empty.




Best answer by knield 8 May 2024, 18:55

View original


Userlevel 3
Badge +5

Hi @Rees

Thank you for posting in the Lucid Community! Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues.

If the issue persists, Can you provide the following so I can take a closer look?

  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).