Hi ​@hellomatchfitconsults 

What happens when you try to export — do you see an error message, greyed-out export options?

Kindly add additional insight.

Best Regards

Hi ​@hellomatchfitconsults, 

Thanks for posting in the community! I would be happy to help with this! Can you please review our Org charts: A guide from start to finish article and our Troubleshooting: Export or print a document article from the Lucid Help Center for steps to resolve any issues you may be having. 

There are a few specific things worth noting when working with exporting:
 
* Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions. 
* Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.
* If your export is timing out or your content is the wrong size in the downloaded version, adjusting the content scale can help. To adjust the content scale, infinite canvas must be toggled off.

If the issue persists, please send the following information:

* A description of the download settings (file type, document pages, cropping, quality, etc.) that you selected for the download.
* A screenshot of any error messages or pop-ups that appear when you attempt to export.
* A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Thanks! 

Thanks for the input,  it's now sorted .

Hi ​@hellomatchfitconsults, 

Thank you for following up! I am glad you were to export your Organogram. Please let me know if you have any other questions!