Hi Peter

Thanks for reaching out to Lucid support. Please start by reviewing the Export/Download your Lucidchart Document article from the Help Center to ensure that you are following the correct steps to export/download your document. If that does not help please send the following information to this form so that our support team can take a closer look:

• a screenshot of the download settings you are using to export your document


• the link to your document in Lucidchart


• the resulting exported file

Thanks!