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Peter S102
May 2, 2020

The export function cannot work

  • May 2, 2020
  • 1 reply
  • 19 views

 

All the export file will become html not png or pdf format. 

    Comments

    Abby S
    Lucid community team
    May 4, 2020

    Hi Peter

    Thanks for reaching out to Lucid support. Please start by reviewing the Export/Download your Lucidchart Document article from the Help Center to ensure that you are following the correct steps to export/download your document. If that does not help please send the following information to this form so that our support team can take a closer look:

    • a screenshot of the download settings you are using to export your document
    • the link to your document in Lucidchart
    • the resulting exported file

    Thanks!