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The export function cannot work

  • May 2, 2020
  • 1 reply
  • 7 views

Peter S102

 

All the export file will become html not png or pdf format. 

Comments

Abby S
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  • Lucid community team
  • May 4, 2020

Hi Peter

Thanks for reaching out to Lucid support. Please start by reviewing the Export/Download your Lucidchart Document article from the Help Center to ensure that you are following the correct steps to export/download your document. If that does not help please send the following information to this form so that our support team can take a closer look:

  • a screenshot of the download settings you are using to export your document
  • the link to your document in Lucidchart
  • the resulting exported file

Thanks!