Hi Jennifer Thanks for posting on the Lucidchart Community! To start a new line on a shape you can use "Shift"+"Enter" to go to a new line. I haven't been able to recreate this issue you are seeing with the lines skipping. Can you provide an explanation of when it is happening? If you drag over a new shape it should wrap around the text as you write it and format to work well with the shape. For more information on how to add and manipulate text within shapes on Lucidchart please check out our Add and style text in Lucidchart.