Hi Marshall 

Thanks for reaching out and I am sorry for the trouble you are having with text in Lucidchart! Can you please check the padding feature? If you click on the T "text" icon you should be able to access padding an indent settings. I recommend adjusting these. If this does not help please post a screenshot of your text options so I can take a closer look. 

I have the exact same issue but it doesn't happen on all documents. Just like Marshall I've checked my settings as requested. Copying between documents where it works and where it doesn't has the behavior follow back and forth. Create something in a good document and copy paste it to a non-working document. Then copy and paste it back. The behavior stays specific to the document but I've made sure all my Page Settings are identical.

Example of it working properly in one document. This tests a box with text and no padding set.

Example of it working properly in the same document. This tests a text object and no padding set.

--switching to non-working document--

Example of it NOT working properly in a different document. This tests a box with text and no padding set.

Example of it NOT working properly in the same non-working document. This tests a text object and no padding set.

Hi Eric

Thanks for your post. I've created a support ticket so we can take a closer look at what might be going on. Keep an eye out for a response soon.

Is there a fix for this issue.  i have the same issue.

My suggestion as somebody who has experienced a variety of such problems with a variety of settings box issues (lines colors text etc): if you click on an item and it is highlighted and then you bring up the settings box – those settings shown are NOT always the actual settings at play. So even though the settings box SAYS "0" for padding/etc. – RETYPE all entries (ie: typing "0" over the existing "0"). It's a bug I come across regularly and which often fixes whatever inexplicable issue I'm dealing with. :)

Hi @charles m thanks for continuing this thread - apologies that you're experiencing this issue too! Can you please let me know the following information?

1. In the document in which you are experiencing issues have you (at any point) copied the style from a shape which contained text with bullets and then pasted that style to a shape which has text without bullets? 
2. Is the document you are working in created from a template?
3. Is the document in which you are experiencing the issues imported from Visio? 

@zoe h102 Thank you so much for sharing this tip! A "reapplication" of settings like this can resolve unusual behavior. Charles let us know if this helps!

I can tell you that my own documented issues with this was "fixed" by starting from a new blank document and copying things over. Basically the issue happened when I copied templates that had some kind of old behavior integrated into it. Copying those templates didn't resolve the issue but recreating the document fresh and copying everything (and potentially recreating a few text boxes) is what I went with.

@eric z Thank you so much for your thorough testing and sharing your solution with us!