Hi @Andrii Prokhorov 

With an SVG icon losing quality when upscaled in Lucidchart likely comes from the SVG itself and might not be fixable within Lucidchart

Ideally, a clean, vector-only SVG will scale perfectly in Lucidchart

Kindly reach out to the Azure pack provider for a better SVG version

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

It’s definitely not the icon problem. Here how it looks in another diagramming tool:

You can try yourself

<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 18 18"><defs><linearGradient id="a87938b3-0abc-4d3b-b8ce-d56133f1c044" x1="9" y1="17.329" x2="9" y2="0.671" gradientUnits="userSpaceOnUse"><stop offset="0" stop-color="#005ba1" /><stop offset="0.15" stop-color="#0063af" /><stop offset="0.439" stop-color="#006fc3" /><stop offset="0.724" stop-color="#0076d0" /><stop offset="1" stop-color="#0078d4" /></linearGradient></defs><g id="bec9123e-1090-4dff-8677-bf27194fed19"><g><circle cx="9" cy="9" r="8.329" fill="url(#a87938b3-0abc-4d3b-b8ce-d56133f1c044)" /><g><path d="M6.6,4.138l2.3-2.3a.273.273,0,0,1,.387,0l2.3,2.3a.122.122,0,0,1-.086.209H10.086a.122.122,0,0,0-.122.123V7.343a.1.1,0,0,1-.1.1H8.321a.1.1,0,0,1-.1-.1V4.47A.122.122,0,0,0,8.1,4.347H6.687A.123.123,0,0,1,6.6,4.138Z" fill="#9cebff" /><path d="M11.586,13.862l-2.3,2.3a.273.273,0,0,1-.387,0l-2.3-2.3a.123.123,0,0,1,.087-.209H8.1a.122.122,0,0,0,.122-.123V10.657a.1.1,0,0,1,.1-.1H9.866a.1.1,0,0,1,.1.1V13.53a.122.122,0,0,0,.122.123H11.5A.122.122,0,0,1,11.586,13.862Z" fill="#9cebff" /><path d="M12.884,11.513l-2.3-2.3a.273.273,0,0,1,0-.387l2.3-2.3a.122.122,0,0,1,.209.086V8.027a.123.123,0,0,0,.122.123h2.874a.1.1,0,0,1,.1.1V9.792a.1.1,0,0,1-.1.1H13.215a.122.122,0,0,0-.122.122v1.414A.123.123,0,0,1,12.884,11.513Z" fill="#f2f2f2" /><path d="M5.116,6.527l2.3,2.3a.273.273,0,0,1,0,.387l-2.3,2.3a.123.123,0,0,1-.209-.087V10.012a.122.122,0,0,0-.122-.122H1.911a.1.1,0,0,1-.1-.1V8.247a.1.1,0,0,1,.1-.1H4.785a.123.123,0,0,0,.122-.123V6.613A.122.122,0,0,1,5.116,6.527Z" fill="#f2f2f2" /></g></g></g></svg>

The important thing is that I’m importing the icon using drag-n-drop into a LucidSpark document.

Hi @Andrii Prokhorov, jumping in with a few more questions.

1. You mentioned Lucidspark specifically - can you let me know if you experience this same issue when adding this SVG into Lucidchart?
2. Is this problem specific to this icon in particular, or do you experience this with any?

Hi Micah,

Unfortunately, the same is for Lucidchart

However, if I’m importing the icon into a library and then use it - it works fine:

Different icon from different pack imported in Lucidspark document (dran-n-drop again):

Hi @Andrii Prokhorov, thanks for getting back to me with all of this detail - you’ve actually revealed what’s occurring. It’s only Lucidchart’s formal import tool  that allows SVGs to retain their vector properties. Dragging and dropping an SVG file onto the canvas in both Lucidchart and Lucidspark will treat the file as a regular image file, which as you’ noted in your original post, doesn’t resize as you’re looking for. I apologize for any confusion or frustration this has caused!

As Lucidchart is the product designed for more robust documentation and diagramming, it is the only product that supports SVG import (as well as shape library management) - Lucidspark does not. One potential workaround here is to formally upload your SVGs into Lucidchart and add them to your canvas, then edit your document in Lucidspark. This should allow you to upscale the icons as true vectors while utilizing Lucidspark’s editing tools. 

Give this a try, and let me know if it works for you!

Thank you, @Micah, for the detailed answer. This works!

Glad to hear it! Let me know if there’s anything else I can do to support your work.