Hey ​@vienna where did you post your question? Happy to take a stab at it here too. Let me know.

Hi ​@vienna, I’m sorry that you’ve been unable to find the answers you’re looking for. ​@Eric Padron is very knowledgable about our products and I am sure he’d be a great help here. I’m also happy to help! 

Would you mind providing us with a detailed description of the issue you’re encountering? I’d be happy to take a closer look. 

Honestly it wasn’t even a problem - just something I wanted to do and when I tried to look it up found your help files to be not helpful.  And when I went to look for it in your community found that other people had asked the same question but I was unable to see the reply - I found that beyond frustrating.  

So I went to check out Miro - but it did not work as well so I’m sticking with Lucid Chart and I appreciate your reaching out but - what is the point of no support?  I’m appalled truly and just fingers crossed am hoping the rest of the online community doesn’t follow your lead.  

To the issue itself - all I wanted to do was close the left sidebar - in my opinion, such as it is, I should be able to easily find this in your documentation or at least be able to easily find that I can’t close it. 

Hey ​@vienna let me know if this is what you’re looking for and I’ll submit the feature request :)

Hi ​@vienna, thank you for your response. I am sorry for the inconvenience in your experience seeking support. I would be happy to pass this along the proper team, but if you also desire to leave additional feedback regarding the available documentation, we would love to hear from you through this form.

To close the left side bar within Lucidchart, re-click on the icons on the left panel as shown below. A first click on any given icon will open the panel, and a second click will collapse the menu. Is this what you’re hoping to achieve? Please let me know if you have any additional questions - happy to help! 

Additionally, for any future questions, the Get support article from the Lucid Help Center shows the available support methods. Posting your question within the Lucid Community just as you did here is always a great option! If you would like to speak with the Lucid support team via email in a private ticket, you are also welcome to submit a ticket here if you prefer.

I apologize once again for any confusion or inconvenience. Please let me know if you have any additional questions or concerns!

Hi ​@vienna, thank you for your response. I am sorry for the inconvenience in your experience seeking support. I would be happy to pass this along the proper team, but if you also desire to leave additional feedback regarding the available documentation, we would love to hear from you through this form.

To close the left side bar within Lucidchart, re-click on the icons on the left panel as shown below. A first click on any given icon will open the panel, and a second click will collapse the menu. Is this what you’re hoping to achieve? Please let me know if you have any additional questions - happy to help! 

 

Additionally, for any future questions, the Get support article from the Lucid Help Center shows the available support methods. Posting your question within the Lucid Community just as you did here is always a great option! If you would like to speak with the Lucid support team via email in a private ticket, you are also welcome to submit a ticket here if you prefer.

I apologize once again for any confusion or inconvenience. Please let me know if you have any additional questions or concerns!

​@Ambar D I learned something new today 

​@Eric Padron I’m happy to hear this helped you as well, thank you for your support here too!

​@Eric Padron yes, that was exactly what I wanted - now how would I have found that in the documentation?  

​@Eric Padron and thank you:)

Hi ​@vienna, after searching through myself I’ve ben unable to find that within our documentation, so I have shared this feedback with the proper team!

If you desire to leave additional feedback regarding the available documentation, we would love to hear from you through this form! 

Please let me know if you have any additional questions or concerns.