Hi ​@bmdavgo, thank you for posting your question in the Lucid Community. What browser are you using? Does the issue persist if you try on a different browser or using an incognito or private window?

Does the issue persist if you disable any browser extensions? It seems that the NordPass browser extension has caused some recent interference for other users, so this may be helpful to try and narrow down the cause. 

Would you mind providing me with a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you for your help and patience as I look into this issue!

Thanks for investigating. I have tried both Chrome and Firefox and experienced the same issue.  It appears to be isolated to a single board as I don’t have this issue on other boards.

​@bmdavgo Thank you for that additional information. Do you happen to have any browser extensions? Would you mind providing me with a screenshot of the associated Javascript Console output after reproducing the issue?

So I can take a closer look at the specific document causing you issues, can you please send a temporary Support PIN for this document? These PINs can only be accessed by the Lucid support team, so it is secure to send within this thread. For more information on generating a Support PIN, check out this Help Center article.

I sent the PIN over in a direct message, above is the screenshot with console messages. Thanks

Hi ​@bmdavgo, thank you for this screenshot and for the document support PIN that you sent over private message. So I can continue to investigate and dig deeper into your account, can you please send a Technical Support PIN for your account?

This will allow me to take a closer look at the issue you’re experiencing. Please navigate to your Account Settings to generate this PIN. For more information on generating a Support PIN, check out this Help Center article.

Thank you for your continued help and patience as I work to resolve this.

​@Ambar D I sent the technical support PIN via a direct message.  Please let me know if you need anything else. Thanks.

Hi ​@bmdavgo, thank you for getting back to me with that additional information. It appears that you have identified a bug, and I have reported this to our development team.

I can certainly understand how this would impact your ability to take on projects and I apologize for any disruptions this may cause.

I will update this thread with any new information about a fix. Please follow along for updates and post any additional questions or concerns below.

Thanks for the update ​@Ambar D .  I worked with a colleague this morning who is having the same issue, unique to this specific board.  Is there any workaround?  Can I manually add values to that status field on the lucid cards?

I appreciate your assistance.

Hi ​@bmdavgo, thank you for letting me know! I will add that information into the report for our developers. It appears to be document-specific on my end as well. I will be sure to update this thread with any new information about a fix.

In the meantime, while not a perfect workaround, it may be useful to add tags to your Lucidspark cards. Below is an example. You can create custom tags that are color coded, which may help to indicate status. You can select and deselect tags for each card as shown below, or delete them altogether. To learn more about tags, I suggest reading through the Add a Tag to an object in Lucidspark article. Please let me know if you have any additional questions about this and I would be happy to help further.

​@Ambar D just to set my expectations, what is a reasonable timeframe to expect an update from the development team? Thanks.

Hi ​@bmdavgo, 

Unfortunately, I do not have an update to share at this moment. I’ve confirmed internally with the development team that they are actively working on a fix, but unfortunately they’re unable provide us with a timeline. 

Our development team has to rigorously prioritize what to work on based on the extent and criticality of the issue. Because of this, it is not likely that this issue will be resolved quickly.

I can certainly understand how this would impact your workflow. I apologize for the inconvenience and will update this thread as soon as I hear an update.