I am trying to share a diagram with some colleagues hopefully by inviting using the Email option.
When I add their email address and select the appropriate access I get the "Could not send invitation. ...." message when I press the "Invite" button.
The colleagues I wanted to invite are visible in the "Collaborators" overview but they never received any email invite.
I also tried to invite my personal gmail-account - same result ....
Best answer by Eric R
Hi there thanks for posting in the Lucidchart Community. Since troubleshooting this issue requires some sensitive information I am moving your post over to an email troubleshooting ticket.
If anyone else is experiencing issues with sharing please take a look at the Share in Lucid article. If the issue persists after this please submit a support ticket via this form and our support team would be happy to take a closer look.
+7Hi there thanks for posting in the Lucidchart Community. Since troubleshooting this issue requires some sensitive information I am moving your post over to an email troubleshooting ticket.
If anyone else is experiencing issues with sharing please take a look at the Share in Lucid article. If the issue persists after this please submit a support ticket via this form and our support team would be happy to take a closer look.
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