Skip to main content
Adam P
December 28, 2021

Shapes Disappearing on Export to PNG or JPEG but not PDF

  • December 28, 2021
  • 4 replies
  • 80 views

When exporting a diagram a couple of the shapes aren't showing up when exporting to JPG or PNG but they show up when exporting to a PDF. I can't figure out what is causing the issue.

    Comments

    Adam P
    Adam PAuthor
    December 28, 2021

    Here's the PDF 

    Here's the PNG

     

    I even tried to recreate the shapes to see if there was something else causing the problem

    Colton E
    Lucid support team
    December 28, 2021

    Hi Adam thank you for posting in the Lucid Community! This may be a document specific issue since I'll need information regarding your account I am going to move your post to a private ticket! 

    Audrius
    April 27, 2022

    I have same problem. It looks like if you have grouped objects they do not get exported. If you ungroup them they are exported properly.

    Anyway it's still the problem that you have to ungroup all oject before exporting :(

    Liz G
    Lucid support team
    April 27, 2022

    Hi @audrius thank you for continuing this thread. As this is a document specific issue I have created a ticket from your post and will be reaching out via email. 

    If any other users are experiencing issues with shapes disappearing on export/download please submit a support ticket that includes the URL of your document by using this form