Hi,
When I do a global search within Lucid, or search focused on “shared with me” folder, no results are returned for those docs I already have access to that were shared with me.
I’ve not been able to find a doc or community post that says returning search results from “shared with me” docs is not possible.
Is this expected behaviour or is it likely a search index failure ?
Cheers,
Rob
Hi
Thank you for posting in the Community! Could you please clarify whether you're unable to find the documents at all, or if you're specifically unable to locate them when using the "Shared with me" search function? I'm trying to determine whether this is an issue with missing documents or just with the search functionality.
Hi
All other Search seems to be fine, it acts just like the “Shared with me” docs don’t exist, despite me being able to navigate to the “Shared with me” section and scroll through all the docs that were shared with me.
Without giving too much away, see screenshot below of “Shared with me” view and an example.
If I search for “YouTube” the tenth doc down in list, “YouTube Full Episodes - Process Flow”, won’t be returned in search results, but I can open the doc up fine.
Regards,
Rob
Hi
I would like to look into this further. Can you please send a Technical Support PIN for your account? Please navigate to your Account Settings to generate this PIN. For more information on generating a Support PIN, check out this Help Center article.
HI
I’ve put Tech Support PIN in newly created support ticket : 6051538
Regards,
Rob
Hi
Thank you for the update. Our support team will be reaching out to you!
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