Hi ​@Andreas_Kraft 

The issue you are experiencing is likely due to the size and complexity of the document affecting performance during rendering. While Lucidchart does not impose a specific object or page count limit on documents, practical performance limitations can arise with very large or complex files. For a more precise assessment, further investigation based on the document's page count and overall size would be helpful

Let's await the team's input on the next steps, as they may consider this information in their development triaging queue.

CC:  ​@Ambar D - Please provide guidance on how to handle this situation

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Hi ​@Andreas_Kraft, 

Thanks for posting in the Lucid Community! To help me take a closer look can you please provide the following information? 

• The published link you created. If you do not feel comfortable providing the published link in this post, please let me know and I would be happy to convert this conversation to a private support ticket. 
• A temporary Support PIN for this document. For more information on generating a Support PIN, check out this Help Center article.

Thank you in advance for your help and patience! 

Hello ​@Michelle S,

thanks a lot for your reply! As the document contains sensitive data it would be great if could convert this into a private ticket. I have generated the support PIN and can share it with you.

Thanks and best regards,

Andreas

Hi ​@Andreas_Kraft, 

Sounds good! I have converted this to a private support ticket. You should receive an email with further communication. Thank you!