Hi ​@rowan.smith 

Kindly give a try by grouping the arrow and its text before adding it to the custom shape library. Select both the arrow and text, right-click, and choose ->Group.

Refer this post to learn tips on best practices for creating and saving custom shapes, Create custom shapes in Lucidchart | Community

Keep us posted for any additional assistance.

Best Regards

Hi ​@Humas1985,

I followed these actions:

1. added an arrow from the standard library
2. double tapped on the arrow which adds a placeholder “text”
3. changed the sample text to something e.g. “text”
4. drag the mouse around the arrow to select all
5. right click the selected arrow
6. there is no option to group, unlike when you select multiple items. (see screen shot)

I think arrows and their text are already grouped.

Hi ​@rowan.smith 

Thanks for the update, let me try to find what else we can do on this.

Regards

Hi ​@rowan.smith, thank you for posting your question in the Lucid Community! Thank you ​@Humas1985 for your insights and first steps here! 

​@rowan.smith I’ve been able to reproduce this on my end too. This seems like odd behavior, and I am checking internally to verify if this is a bug. I sincerely apologize for any disruption this might cause. I will update you on this thread as soon as I have more information! 

In the meantime, are you able to see your custom shape when you hover over it in your custom shape library as shown below? Are you able to still drag the arrow with text from your custom shape library onto your board?