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We are running into access issues in the workshop sessions where not all participants are able to log in or interact well with stickies and other aspects of Lucidchart/spark. Any one familiar with this issue and if there is a solution?

Hi ​@Yanli 

Can you check the Sharing permissions with the below help article

Share with collaborators in Lucid – Lucid

Verifying sharing permissions in the designated section and carefully following the collaboration guidelines will help you out.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards


Thank you ​@Yanli for your post in the Community and thank you ​@Humas1985 for your help!

@Yanli could you please provide a detailed description of the issues you and your users are encountering with authentication, stickies and other functionalities in Lucid? 

Additionally, could you please provide screenshots that will enable us to understand these issues better?

We appreciate your help and patience!


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