Need assistance with resetting w/in Canvas 2

Question

I am a Canvas admin and we have Lucid through the LMS. We have several adults and students who are having issues getting in after answering the age requirement. We are a high school and our students are over 13, however, how do we reset those students who did not read correctly and selected the wrong answer with the age statement? Do I have access to assist? Do I redirect students and educators somewhere else. This has become a huge issue in our district to use this technology seamlessly.

Ambar D · Accepted Answer

Hi ​@bfrazine, thank you for posting your question in the Lucid Community! Thank you ​@aparrishfor your help and resources. I’ve moved this post to the Product Questions section of the community.​@bfrazine, since this deals with personal account information of users, I am directing this to a private support ticket to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

aparrish · Answer

​@bfrazineThat repost didn’t take and is not in the correct group. However, I did some more research and it looks like the age requirement is part of Canva’s Terms of Use:https://www.canva.com/policies/terms-of-use/. Canva also has a Canva Teachers Community on Facebook where you can get an answer to your question:https://www.facebook.com/groups/CanvaTeachersCommunity/. You may also be able to get help on X:https://x.com/canva

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