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normsmithmisc
June 24, 2023

My “Plan” Keeps Getting Lost!

  • June 24, 2023
  • 1 reply
  • 14 views

I am PAYING for an upgraded LucidChart Plan with Unlimited Documents. When I attempt to use the IPad app it takes me to a website and I’m “limited to the last three documents.” Lucid loses my account information. Today was the FIFTH time this has happened.

My patience is growing very thin. 
They have a great app but this experience is frustrating and I’m looking for a more reliable alternative.

    Comments

    Whittney C
    Lucidite
    June 26, 2023

    Hi there thanks for reaching out in our Community! It sounds like you might be signing in to two different accounts? Since this deal directly with your account I have created a ticket for you. You should hear from one of our awesome support agents soon!